PRIVACY POLICY

Last updated: 18 April 2026

1. WHO WE ARE

This website is operated under the trading name Aurenne Studio by a sole proprietor established in Portugal.

Aurenne Studio is a trading name used for this online store and is not a separate legal entity. References in this Privacy Policy to “Aurenne Studio”, “we”, “us” or “our” refer to Aurenne Studio and its legal operator, whose details are set out in Section 16.

If you have any privacy questions, please contact us at contact@aurennestudio.com.

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy explains how we collect, use, disclose and protect personal data when you:

• visit or browse our website;
• place an order or request a sample;
• contact us;
• subscribe to marketing communications; or
• interact with our content, advertising or analytics technologies.

3. THE PERSONAL DATA WE COLLECT

Depending on how you interact with us, we may collect the following categories of personal data:

(a) Identity and contact data

Your name, billing address, delivery address, email address, phone number and account details.

(b) Order and product data

Products purchased, measurements entered, selected material, crop or composition choices, order history and customer support records.

(c) Payment and transaction data

Payment status, transaction identifiers and fraud-prevention information. Payment card details are generally processed by our payment providers rather than stored by us in full.

(d) Technical and usage data

IP address, browser type, device information, pages viewed, referring URLs, session data and interactions with the website.

(e) Marketing and advertising data

Cookie identifiers, tag or pixel data, campaign interactions, conversion events and preferences relating to advertising or marketing.

(f) Communications data

Messages, enquiries, reviews, complaints and other correspondence you send to us.

4. HOW WE COLLECT PERSONAL DATA

We collect personal data:

• directly from you, when you fill in forms, place an order, subscribe, request a sample or contact us;
• automatically, through cookies, scripts, tags, pixels and similar technologies when you use the website, subject to your settings and applicable law; and
• from service providers and partners involved in payment processing, fraud prevention, fulfilment, website hosting, analytics and advertising.

5. HOW WE USE PERSONAL DATA AND OUR LEGAL BASES

We use personal data for the following purposes:

(a) To provide the website and our services

Including displaying products, enabling checkout, processing orders, arranging samples, managing accounts and operating the website.

Legal basis: performance of a contract; legitimate interests in operating our business.

(b) To fulfil orders and provide customer service

Including manufacture, fulfilment, delivery, order updates, complaint handling and after-sales support.

Legal basis: performance of a contract; legal obligations; legitimate interests in customer service and dispute resolution.

(c) To process payments and prevent fraud

Including payment verification, chargeback management, fraud checks and site security.

Legal basis: performance of a contract; legal obligations; legitimate interests in fraud prevention, credit risk management and website security.

(d) To improve our website, products and marketing

Including understanding user behaviour, measuring performance, troubleshooting and improving customer experience.

Legal basis: legitimate interests; consent where required for non-essential analytics or advertising technologies.

(e) To send marketing communications

Including newsletters, campaigns and remarketing where permitted.

Legal basis: consent where required; legitimate interests where lawful.

(f) To comply with legal and regulatory obligations

Including accounting, tax, sanctions screening, enforcement requests, legal claims and business record keeping.

Legal basis: legal obligation; legitimate interests in protecting our rights and business.

6. COOKIES, ANALYTICS, PIXELS AND TAGS

We use cookies and similar technologies, including storage and access technologies such as tags, scripts and pixels.

These may include:

• Shopify technologies required to operate the storefront and checkout;
• Google Analytics, to understand how visitors use the website and improve performance;
• Pinterest Tag, to measure advertising performance, understand conversions and support remarketing or audience insights where enabled.

We use strictly necessary technologies without consent where permitted by law. We only use non-essential analytics and advertising technologies after you have given consent where consent is required.

You can manage your preferences through our cookie banner or preference tool, and you can also adjust certain browser settings. Disabling some technologies may affect the functionality of the website.

7. WHO WE SHARE PERSONAL DATA WITH

We may share personal data with the following categories of recipients:

(a) Ecommerce platform and infrastructure providers

Including Shopify, which hosts and powers our online store.

(b) Payment providers

Including Shopify Payments and related payment, fraud and risk service providers.

(c) Production and fulfilment partners

Including Fancy Walls, which may receive the personal data necessary to manufacture, package and fulfil your order, such as your name, delivery address, order details, selected material, measurements and design-related production instructions.

(d) Shipping and logistics providers

Including courier, postal and delivery providers that carry and deliver your order.

(e) Analytics, advertising and technology providers

Including Google Analytics and Pinterest, where these services are enabled and permitted by your privacy preferences and applicable law.

(f) Professional advisers and authorities

Including lawyers, accountants, insurers, auditors, regulators, law enforcement and courts where required or appropriate.

We do not sell your personal data for money.

8. INTERNATIONAL TRANSFERS

Our service providers may process personal data in Portugal, the European Economic Area, the United Kingdom, the United States and other countries in which they or their sub-processors operate.

Where personal data is transferred internationally, we take steps designed to ensure an appropriate level of protection in line with applicable law, including contractual safeguards and vendor due diligence where appropriate.

9. DATA RETENTION

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• order fulfilment and customer service;
• legal, tax, accounting and regulatory compliance;
• fraud prevention and security;
• handling disputes, chargebacks and complaints; and
• enforcing our agreements and protecting our legal rights.

Retention periods may vary depending on the nature of the data and the reason we collected it. Where we do not apply a fixed period, we retain data according to these criteria.

 

10. YOUR RIGHTS

Depending on your location and the law that applies, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete data;
- request deletion of personal data;
- request restriction of processing;
- object to processing carried out on legitimate interests grounds;
- request portability of certain personal data;
- withdraw consent at any time where we rely on consent; and
- complain to a supervisory authority.

If you are in Portugal, you may complain to the Comissão Nacional de Proteção de Dados, also known as the CNPD.

If you are in the United Kingdom, you may complain to the Information Commissioner’s Office, also known as the ICO.

If you are in another EU or EEA country, you may also have the right to complain to your local data protection authority.

To exercise any rights, please contact us at contact@aurennestudio.com.

11. MARKETING COMMUNICATIONS

If you subscribe to our marketing communications, we may send you email updates, inspiration, product launches or promotional offers.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us.

12. CHILDREN’S PRIVACY

Our website and products are not directed to children as independent purchasers. We do not knowingly collect personal data from children in a manner that requires parental consent under applicable law.

13. SECURITY

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no website, platform or transmission method can be guaranteed to be completely secure.

14. THIRD-PARTY SERVICES AND LINKS

Our website may include links to third-party websites, embedded services or integrations. Those third parties may have their own privacy notices, cookies and terms. We are not responsible for the privacy practices of third-party services that operate independently of us.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, legal obligations or data practices. The “Last updated” date above indicates when this version was last revised.

16. CONTACT US

If you have questions, requests or complaints about this Privacy Policy or our handling of personal data, please contact:

Aurenne Studio

Legal operator / data controller: Elena Bekker, sole proprietor established in Portugal
Business address: Rua Major Reis Gomes 11, Portugal
Email: contact@aurennestudio.com